Additionally, there may be a need to have signed Non-Disclosure Agreements for such cases. You may need to provide clear notification to both parties on a call that captures are being made. If you are troubleshooting cases where calls fail only intermittently and you need to take a long duration capture of all traffic for a VoIP card be sure to impress upon your clients that the calls are being recorded during that time period. You should not perform a Wireshark trace on client systems during sensitive calls as you will be recording the call, which can be a violation of many wiretapping laws if the participants are unaware of the recording being made. This can be an important part of troubleshooting for VoIP systems which are malfunctioning. This means that it is possible to listen to the calls which have been captured from the Wireshark data.
IMPORTANT - A Wireshark trace captures (or records) all of the packets transmitting the network, including VoIP traffic. If it does not, reapply the setting to your NIC, and be sure to hit OK to close the Properties box and register the setting. Go to Tools > Options > Network to verify this value matches the static address you assigned for IPv4 on your NIC. There should be no other devices on the network with the same IP addresses that you are using - if there are then you must change them so that every device has a unique IP address.įinally, you need to make sure that you have the Audia or Nexia software configured to see the correct NIC (Network Interface Controller) and confirm that it shows the IP address you expect. If you give your PC the same subnet address as the Biamp device (by setting the PC to match the device at 192.168.1.101) you will not be able to communicate with it. If the device returns an address of 192.168.1.101 you can make your PC address 192.168.1.100 and communicate with it.
Note: Be sure you do not set your PC’s address to the same address as the device.
You can now change your computer's NIC (IPv4 address) to match the subnet range for the Biamp device and connect to the device using the Audia or Nexia software (as appropriate).
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